Legal
Privacy Policy
The Digital Journey ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
Who We Are
The Digital Journey provides digital support, training, consultancy and technology guidance for small businesses, sole traders, community groups and individuals.
Website: thedigitaljourney.online
Email: collette@thedigitaljourney.online
For the purposes of UK data protection law, The Digital Journey is the "data controller" responsible for your personal information.
Information We Collect
We only collect information that is necessary to provide our services and respond to enquiries. This may include:
- Your name
- Your email address
- Your business or trade (if you choose to provide it)
- The service you're interested in
- Anything you choose to include in your message
We do not intentionally collect sensitive personal information.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange appointments
- Deliver requested services
- Maintain basic business records
We do not sell, rent or trade your personal information.
Legal Basis
Under UK GDPR, our lawful basis for processing your information is:
- Consent — when you contact us through our forms or by email
- Legitimate interests — to operate, manage and secure our business
Who We Share Your Information With
We do not sell your data. We only share information with trusted service providers who help us run our website and deliver our services, including:
- Our website host and email provider (Hostinger), who store the website and handle email enquiries
- Cloudflare Turnstile, a security service that helps protect our contact form from spam and abuse by checking that visitors are genuine
- Content delivery services (such as web fonts and icons) that help the website display correctly
Some of these providers may process limited data (such as your IP address) outside the UK or European Economic Area. Where this happens, we take reasonable steps to ensure your information remains protected by appropriate safeguards.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary to respond to enquiries, provide services, and meet legal or accounting requirements. Information that is no longer required will be securely deleted.
Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Our website uses a secure (HTTPS) connection.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information where appropriate
- Restrict or object to how we process your information
- Request a copy of your information in a portable format (data portability)
- Withdraw consent at any time, where consent is relied upon
To exercise any of these rights, please contact: collette@thedigitaljourney.online
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can put things right.
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to This Policy
This policy may be updated from time to time. Any updates will be published on this page.
Contact
If you have questions about this policy, please contact: collette@thedigitaljourney.online